These days, we heavily reply on our cell phone to function in our daily lives. If your phone breaks then you are typically “lost”. How will you conduct your business or contact your friends and family… And worst of all how will you see what is happening on Facebook!?
Thankfully the days of waiting for weeks on end for a cell phone to be fixed are over with the Samsung Quick Repair Service or QRS.
Samsung clients can now have their phones fixed on real time! This means that you don’t have to wait weeks anymore! Now it may take just a few hours.
This fast repair service includes the repair of Samsung cell phones and tablets and includes the repair of screens, motherboards and cameras. They can also assist you with email setup, software updates and device transfers.
Congratulations to Samsung on this ground breaking service offering! This is a prime example of what service levels should be like in South Africa.
For more information, please view the official release below:
Samsung Electronics South Africa is proud to announce the launch of the Samsung Quick Repair Service (QRS). Customers can now have their mobile devices repaired in real time. The service, which will deliver speedy resolutions to minor technical problems, will be available at selected Samsung Brand Stores and selected partners nationwide.
“We recognise that our customers already have demanding schedules and cannot afford to wait in queues getting their devices fixed or software upgraded,” says Richard Chetty, Service Director at Samsung Electronics SA.
The Samsung QRS includes the maintenance of cellular devices and tablets, and the repair of screens, motherboards and cameras. The expert teams can also assist with simple email set up, software updates and the transfer of data from one Samsung device to another.
The turnaround time of the service is designed to be as swift as possible, but will be impacted by the availability of parts in the store. “Ninety Percent of repairs can be done within the hour but some of the more complex issues may need a longer waiting period in order to ensure that the job gets done correctly and the mobile device returns to the consumer in a fully functional state,” concludes Chetty.
Visit: http://www.samsung.com/africa_en/brand/Samsung_brand.html to find your nearest Brand Store.