Over the past year or so, the concept of online shopping from cheap Asian websites has become very popular.
Various websites have popped up including Wish, BangGood, AliExpress and of course Joom.
There are many articles doing the rounds about online shopping at these stores and naturally, people moan about their shopping experiences. Some say that they customer service is bad, other don’t like the long delivery times and some have issues that some of the sites have different names but at the end being the same company (Unconfirmed).
At the end of the day, it is your choice to use these sites. If you want to use them then you need to be prepared to deal with the disadvantages of buying from an overseas website in a country where English is far from their first language.
Ordering from Joom in South Africa
MyJozi has firsthand experience with buying goods from Joom and we were rather impressed. They have a great website platform at www.joom.com as well as a well-built mobile app that can be found for Android users at https://play.google.com/store/apps/details?id=com.joom&hl=en or Apple users at https://itunes.apple.com/us/app/joom/id1117424833?mt=8.
If we can offer the public one piece of advice about buying from Joom, it would be… DO NOT BE IN A HURRY!
Joom is quick, they dispatch your order within a day or two of the order being placed. The slow part in the entire process is the international postal system and the South African postal service. When checking out, Joom states an estimated delivery date. Ignore this date completely! In-fact, add an extra month or so to that date.
Also be prepared for a huge language barrier should you make an enquiry with them. We are pretty sure that Google Translate is used to translate enquires into Chinese and then their reply gets converted back into English. As a result, responses are often hard make understand.
If an item is not received and you are patient with the correspondence, you will ultimately get a refund.
With that said… Enjoy shopping at Joom! Please note that MyJozi has NO affiliation to Joom.
PS. If you wanted to do Christmas shopping on Joom, you may be too late!