Online Shopping at WISH from South Africa

Online Shopping from WISH South Africa

Online shopping is no longer a foreign concept to most South Africans. It’s a service that thousands of consumers use daily.

However, in true South African style, we tend only to buy from online stores that are familiar to us such as takealot and bidorbuy. We know that local is “lekker”, but it seems that many consumers are looking beyond South African shores and importing their online retail fix from directly from China!

A few Chinese retail stores have popped up such as BangGood and Joom, but the most popular in our opinion is WISH (

Is WISH Safe?

Our experience says YES and NO! The following information is based on the experience of the MyJozi crew.

We decided to place a small order to test the service out and ordered a wireless cell phone charger and a tempered glass screen protector for a cell phone. A few weeks later, the tempered glass screen protector arrived directly to our post box, and we received a collection notice from the post office for the wireless cell phone charger. Both items were received in a perfectly good working condition.

We then lost the plot a little and ordered various gadgets and toys to the value of just over R800.00 and everything that we ordered arrived!

We have also experienced orders not arriving and in these cases, we were refunded. WISH has a refund process to follow which we will speak about later on in this article.

WISH Deliveries

Using the correct address on your order is important. Use an address where you generally have mail sent to. The package is then sent to your closest Post Office and they usually send an SMS to notify you that a package is waiting for you along with a reference number.

It is also important to make sure that you provide the correct contact information on the WISH order so that the post office can contact you.

Disadvantages of buying from WISH

Delivery Time

Ordering from WISH does take time… A lot of time! We waited on average of 2 MONTHS for each item ordered. So if you are in a rush to receive your order, don’t use WISH or any of the other mentioned Chinese websites. In many cases, items only arrive a month or two after the estimated delivery date.

Import Duties

It seems that the post office is charging about R24.00 per package no matter what the value is. We find this unfair as most of the items bought did not even cost R24.00 with the delivery charge. So brace yourself for import duties when the package is collected.

Single Item Delivery

The most significant irritation for us after the long delivery time is that fact that they ship everything that you order, individually. So, if you order ten items, you will end up running to the post office ten individual times to collect your order/s.

Clothing Items

We have not bought any clothing items but we have been warned against it. We hear that the clothing items are far smaller than usual. This is a normal and known issue with clothing items from China. (Chinese people are small).

Advantages of buying from WISH

Low Cost

Most of the items that you find on WISH is CHEAP and sometimes even FREE. The only catch is the delivery fee, especially for the “Free” items. But in the bigger picture of things, the delivery fee is minimal.

Large Variety

WISH provides an almost limitless amount of products to choose from. You name it, you will probably find it.

Display Currency

WISH picks up that you are shopping from South Africa and as a result, the product prices are displayed in Rands (ZAR).

Secure Payments

Payment can be made with a credit card and if you do not want to part with your credit card details (like us) then you can make a PayPal payment.

WISH Refunds

WISH Returns, Replacements and Refunds

We have not had to return any item to WISH or needed a replacement, but we hear that WISH have no issue with refunds and product replacements where and when necessary and within good reason.

The refund process for not receiving a parcel or not receiving the correct parcel is simple. Navigate to Order History menu option on the WISH app or website. Find the item that you have an enquiry on and select Contact Support.

WISH has an automated customer enquiry support system that will ask you a range of questions. Answer them as accurately as possible and WISH should provide you with an answer to your enquiry.

If an order has not arrived, you must contact support within 30 days of the original estimated arrival date. They tend to ask you to wait a few more weeks and give you a new date that the package should arrive by. It is important to remember that if your package has still not arrived by the new date, you need to contact support before that date. If you contact support after the new timeline has passed, they will not issue you with a refund.

Visit WISH Now

WISH Online Shopping

MyJozi is not advertising WISH in any way, shape or form. We are merely sharing our experience based on our experience with WISH.

If you would like to explore the world of WISH, visit or download their app from your relevant App Store (Apple & Android).

Share Your WISH Experience

Don’t only take our word for it. Do your own research before ordering from WISH. If you have any feedback based on your experience with shopping on WISH, feel free to leave a comment below.

PS. If you planning to do Christmas shopping on WISH, best you get your orders in by the end of September… Just to make sure that your order arrives in time!

Watch our WISH Review on YouTube

About the author


MyJozi is a Johannesburg based and focused blogging website that focuses on general blogging, entertainment, technology and hand picked delicious recopies.


  • Iam not so happy how this whole Wish operation runs, in my case I’ve ordered a valuable item last year December and some items this year on January, I just got a call today from my nearest post office saying my items have been here for a month and 2weeks,as I got to the post I only realized that the items that I first bought last year December are not there but only the small package I’ve ordered this year. And those once that are not here cost me fortune.

  • Good Day

    I have ordered from Wish last year and still have not received all my products. The other problem is I have paid for them and they arrive in dribs & drabs at the post office where you wait in a queue for easily 1 hour and then still have to pay. I am still awating some car seat covers and not sure what else, since I cannot find my list.

    Could you please urgently get back to me.

    Many thanks

    Jackie Long
    082 8258 576

  • Kindly explain something. You say WISH ships one item at a time and that the Post Office charges R24 per package, so if i were to buy 10 rings for R20 each, they would arrive individually and i would have to pay R24 per ring at the P.O?

  • I have ordered some house hold things haven’t received some of them and I also paid for them,
    I also got one items out of 4


  • i have ordered some items with wish eight months ago and until today i have not resive anything their sevice is bad and even when i cancelled after months i have not head anything from them the only thing was just fruad.

  • I order a lot of things from wish and now my email havea problem and decided to change it, I cant get tracer number to collect from post office

  • My experience with WISH is awesome.I have bought a number of items from different suppliers on WISH on different dates and all I received all my orders within 3 weeks.
    I also realized that if u buy different products within the same period of time they will arrive within the the same period of time and you will only get one notification from Post Office to collect them and pay them at once….I rate WISH 9/10

  • I just placed an order today 17/02/2020 from Wish.
    first order 5 items. second order item and third order 1 item.
    All in 5min.

    Hopefully I receive them all together to saved on PO duties.

    Holding thumbs.

  • I am very dissappointed in your service. I paid courier (shipping ) cost that was expensive. However I had to pay R28 more at the post office for handling fee PER PACKET. It was packed individually in small packets and I to pay for each packet. Although I ordered beginning of Des. I have not received all my stuff

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