I recently ordered a ceiling fan from takealot.com. I paid an additional R35 to have the fan delivered the next day. The fan duly arrived and I was happy with the service at the time.
The fan was installed only to find out that it did not work at all. I contacted takealot to report the issue and they confirmed a collection and swap out. After a few days, they eventually collected the defective fan and brought a new one.
Then the replacement fan was installed again to find they it does not work. This time the light worked but the motor just made a noise and did not turn the blades.
Again, I called the takealot call centre to this time request a collection and refund as takealot clearly only stocks defective products.
On Monday 23 September, takealot called me to confirm collection. I confirmed the address and a collection time of between 6 and 7pm. Needless to say, no one arrived.
24 September, takealot called me to confirm if the ceiling fan was collected, I told them that they never pitched only to be told that they were here. I sat outside waiting for them for a solid hour! They were NOT here.
They then confirmed a collection for the evening of 24 September between 6 and 6:30pm. I am not surprised that again, they never arrived.
They are refusing to give me refund till the ceiling fan is collected yet they refuse to come collect the ceiling fan.
It is companies such as takealot that is ruining the reputation on online shopping. I am waiting for my refund so that I can physically go into a store and buy a ceiling fan.
Does takealot care? Nope…
Order number 2076912
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